Top 5 Ecommerce Courier Companies in India

If you want your customers to purchase from your online store again and again, there is one thing that you can never compromise on – your delivery service. If you make this process hassle-free, a huge queue of customers will start knocking at your online store. In fact, they might even consider switching from their usual brick-and-mortar shops to your online store. Wouldn’t that be great? Yes, it definitely will be.

But Which Service Provider Should I Hire From This Clutter?

Don’t worry. That’s why we are here to help you. Over the years, we have tried out various courier services. Some experiences were excellent whereas some were equivalent to banging our heads against the door. Nonetheless, to save you from all these troubles we underwent, we are providing you with a list of Top 5 Courier Service providers in India in this article that will help you improve your delivery service.

5. DTDC

DTDC was unfortunately our worst experience. Maybe that’s because it functions on a franchise model. It means that there is no umbrella organisation that controls the operations of any particular unit. All units function independently, and as a result have independent rates. The worst part of DTDC is that they charge a little higher than other private service providers and lack quality service. Untimely deliveries, loss of shipments are some of the problems we frequently faced.

Pick-up facility: 2.5/5
Rates: 2.5/5
Cash on Delivery: 3/5
Deliverable area: 2.5/5
Service: 2.5/5
Track Shipment: 3/5
Overall: 2.6/5

4. Aramex

If you are a beginner, Aramex will provide you one of the best logistics for your e-commerce store. They provide domestic as well as international services. However, irregularity, untimely deliveries, loss of goods, delay in settlement of COD accounts, etc. have been some of the frequently faced problems. Rates begin at Rs.21 per 500 grams.

Pick-up facility: 3/5
Rates: 3.5/5
Cash on Delivery: 3/5
Deliverable area: 3.5/5
Service: 2/5
Track Shipment: 2/5
Overall: 2.8/5

3. FedEx

FedEx is an American courier company which provides domestic as well as international courier services. They have limited area of operation; however, they do provide excellent service in the areas they operate. Their prices start at Rs.20 per 500 grams.

Pick-up facility: 3.5/5
Rates: 3/5
Cash on Delivery: 3/5
Deliverable area: 3/5
Service: 3.5/5
Track Shipment: 4/5
Overall: 3.3/5

2. Blue Dart

Blue Dart is a subsidiary of DHL. It provides one of the best courier services all over India. They have a wide geographical coverage as they serve 4000 pin codes in India. The only downside of Blue Dart is its cost which is one of the highest in this sector (starts with Rs.30 per 500grams). It is only due to this that Blue Dart has been pushed to number 2 in this list.

Pick-up facility: 3.5/5
Rates: 3/5
Cash on Delivery: 3.5/5
Deliverable area: 4/5
Service: 4/5
Track Shipment: 4/5
Overall: 3.25/5

1. India Post

On number 1 position, we surprisingly have India Post. In spite of being a non-private entity, India Post tops all other courier agencies due to its wide geographical coverage, excellent logistics and quality service. It is the best option for beginners as they provide free pick-up service for consignments weighing less than 35kg. Its standard rates are at par with private agencies; however, the quality of service it offers is much better than the rest.

Pick-up facility: 3.5/5
Rates: 3.5/5
Cash on Delivery: 3.5/5
Deliverable area: 4/5
Service: 4.5/5
Track Shipment: 4.5/5
Overall: 3.9/5

In conclusion, here is a chart to help you decide on which provider you want to go with.