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(Created page with "<div style="margin-top:50px"> == What is Warranty Module? == <div align="justify"> The Warranty Module allows store administrators to create and manage product warranties dire...")
 
(→‎Where can I access the Warranty feature?)
 
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<div style="margin-top:50px">
 
<div style="margin-top:50px">
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== What is Warranty Module? ==
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<youtube>6oNg4O0D5pg</youtube>
 +
== What is Shopnix Warranty? ==
 
<div align="justify">
 
<div align="justify">
−
The Warranty Module allows store administrators to create and manage product warranties directly within their Shopnix store. This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration notifications. Store owners can set up multiple warranty tiers (e.g., Basic, Extended, Premium) with different durations and coverage levels.
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The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.
 
</div></div>
 
</div></div>
  
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<div style="margin-top:50px">
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==Where can I access the Warranty feature?==
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== How to use Warranty Module? ==
 
 
<div align="justify">
 
<div align="justify">
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=== Setting Up Warranty Plans ===
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<li>Go to store manager > Setup > Apps</li>
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Follow these steps to set up warranty plans:
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<li>You will be redirected to the Shop Apps page</li>
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# Navigate to '''Products > Warranty Plans'''
 
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# Click "Add New Warranty Plan"
 
−
# Configure the following settings:
 
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* '''Plan Name''' (e.g., "Basic 1-Year Warranty")
 
−
* '''Duration''' (in months/years)
 
−
* '''Coverage Details'''
 
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* '''Price'''
 
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* '''Terms and Conditions'''
 
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# Save the warranty plan
 
  
−
<div class="wiki-img" style="width:800px">
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<div style="max-width: 400px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
−
[[Image:warrantyplans.png]]
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[[File:Setup1.png]]<br><br>
−
</div>
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</div><hr>
 +
<li>Locate the app titled Warranty for products</li>
 +
<li>Click the toggle to set it as Enabled and click on the ⚙️ </li>
 +
<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
 +
[[File:Warranty.png]]<br><br>
 +
</div><hr>
  
−
=== Assigning Warranties to Products ===
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Here, you will see two main tabs:<br>
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To assign warranties to products:
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<ul>
−
# Go to '''Products > All Products'''
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<li>'''Warranty Types''': Define the different warranty policies</li>
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# Select a product to edit
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<li>'''Registrations''': View customer warranty submissions</li></ul>
−
# Scroll to the "Warranty Options" section
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<div style="max-width: 400px;  padding: 7px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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# Choose available warranty plans for this product
 
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# Set default warranty (if any)
 
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# Save changes
 
  
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<div class="wiki-img" style="width:800px">
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Click Warranty Type[[File:PlusSymbol.jpg]] to create a new warranty </div><br>
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[[Image:warrantyassign.png]]
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<div style="max-width: 600px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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</div>
 
  
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=== Managing Warranty Claims ===
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[[File:Tab.png]]<br><br>
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For warranty claims management:
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</div><hr>
−
# Access '''Warranty > Claims Dashboard'''
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<ul>Fill in the following details:
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# View all active warranty claims
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<li>'''Warranty Name''':Enter warranty name (e.g., "1-Year Seller Warranty").</li>
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# Process new claims:
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<li>'''Terms & Conditions''':Link a page or URL for Terms for your customers to read</li>
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* Verify warranty validity
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<li>'''Warranty Validity(In months)''':Enter the warranty validity in months (e.g., 6, 12, 24 months).</li>
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* Review claim details
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<li>If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No</li>
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* Update claim status
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</ul>
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* Communicate with customer
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Click on [[File:savenext.png]]<br><br>
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* Generate RMA if needed
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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# Track claim resolution and closure
 
  
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<div class="wiki-img" style="width:800px">
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[[File:AddWarranty.png]]
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[[Image:warrantyclaims.png]]
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</div><hr><br>
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</div>
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<ul>Now lets configure Products that falls in the warranty added
 +
<li>'''All Products''': Displays the complete catalog (e.g., Sweets, Electronics)</li>
 +
<li>'''Category''': Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)</li>
 +
<li>'''Subcategory''': Narrows down to specific product types (e.g., Kaju, Badam)</li>
 +
<li>'''Search Bar''': Allows quick, keyword-based lookup of products</li>
 +
<li>If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.</li>
 +
<li>If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.</li>
 +
</ul>
 +
Click on [[File:savenext.png]]<br><br>
 +
<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
 +
[[File:Warrantyproduct.png]]
 +
</div><hr><br>
 +
<ul>Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
 +
<li>'''Product/SKU''':A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.</li>
 +
<li>'''Prefix''':A custom string that appears at the beginning of each serial number (e.g., "May").</li>
 +
<li>'''Range Start & End''':Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.</li>
 +
<li>'''Suffix (Optional)''':Adds a value to the end of the serial number (e.g., 25 to form May-1-25).</li>
 +
<li>The admin can click '''Add New Range''' to queue multiple serial batches for different product lines.
 +
</li>
 +
</ul>
 +
Click on the [[File:Submit.png]] button.
 +
<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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=== Warranty Notifications ===
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[[File:Warrantyserialno.png]]<br>
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Configure notification settings:
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</div><hr>
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# Configure automatic notifications:
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Then newly created warranty types appear under the '''Warranty Types''' tab.<br>
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* Warranty activation emails
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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* Expiration reminders
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* Claim status updates
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[[File:Warrantylist.png]]
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# Customize email templates
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</div><hr>
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# Set notification timing
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Once a customer successfully registers a product for warranty, the details are recorded under the '''Registrations''' tab.<br>
 +
<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
 +
 
 +
[[File:Registration.png]]
 +
</div><hr><br>
 +
</div></div>
  
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<div class="wiki-img" style="width:800px">
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==In the store's page (From customer side) ==
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[[Image:warrantynotifications.png]]
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<ul>
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</div>
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<li>Customer logs in or signs up via''' Login / Sign Up''' page</li>
  
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=== Customer Warranty Management ===
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<br>
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Customers can:
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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* View their active warranties
 
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* Submit warranty claims through their account
 
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* Track claim status
 
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* Download warranty certificates
 
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* Receive automated notifications
 
  
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== Examples ==
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[[File:Signup.png]]
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=== Example 1: Electronics Store ===
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</div><hr>
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TechHub Electronics implements tiered warranty plans:
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<li>Navigates to '''Register Product''' page
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* 1-year standard warranty (free)
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</li>
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* 3-year extended warranty ($49.99)
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<li>Selects '''Product Type''' and enters '''Product Name'''
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* 5-year premium warranty ($99.99)
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</li>
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Each tier includes different service levels and coverage options.
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<li>Enters Warranty Card Number
 +
</li>
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<li>Selects '''Date and Place of Purchase'''</li>
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<li>Enters Warranty Card Number
 +
</li>
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<li>Uploads '''Invoice File''' (.jpg / .png / .pdf)
 +
</li>
 +
<li>Clicks '''SUBMIT'''
 +
</li>
 +
</ul>
 +
<br>
 +
<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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=== Example 2: Appliance Store ===
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[[File:Registerproduct.png]]</div>
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HomeAppliances Plus uses the warranty module to:
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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* Automatically register product warranties upon purchase
 
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* Track warranty claims through a centralized dashboard
 
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* Send automated reminders 30 days before warranty expiration
 
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* Generate monthly warranty claim reports
 
  
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=== Example 3: Mobile Phone Store ===
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[[File:SuccessRegister.png]]
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MobileXpress offers:
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</div><hr>
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* Screen protection warranties
 
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* Water damage coverage
 
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* Extended battery warranties
 
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Each with different claiming processes and coverage limits managed through the module.
 
  
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== Best Practices ==
 
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* Clearly define warranty terms and conditions
 
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* Set up automated email notifications
 
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* Regularly review warranty claim patterns
 
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* Train support staff on warranty claim processing
 
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* Keep warranty documentation updated
 
  
 
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in].
 
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in].
 
</div></div>
 
</div></div>

Latest revision as of 16:18, 30 May 2025

What is Shopnix Warranty?

The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.

Where can I access the Warranty feature?

  • Go to store manager > Setup > Apps
  • You will be redirected to the Shop Apps page

    • Setup1.png

  • Locate the app titled Warranty for products
  • Click the toggle to set it as Enabled and click on the ⚙️

    • Warranty.png

    Here, you will see two main tabs:

    • Warranty Types: Define the different warranty policies
    • Registrations: View customer warranty submissions
    Click Warranty TypePlusSymbol.jpg to create a new warranty

    Tab.png

      Fill in the following details:
    • Warranty Name:Enter warranty name (e.g., "1-Year Seller Warranty").
    • Terms & Conditions:Link a page or URL for Terms for your customers to read
    • Warranty Validity(In months):Enter the warranty validity in months (e.g., 6, 12, 24 months).
    • If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No

    Click on Savenext.png

    AddWarranty.png


      Now lets configure Products that falls in the warranty added
    • All Products: Displays the complete catalog (e.g., Sweets, Electronics)
    • Category: Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)
    • Subcategory: Narrows down to specific product types (e.g., Kaju, Badam)
    • Search Bar: Allows quick, keyword-based lookup of products
    • If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.
    • If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.

    Click on Savenext.png

    Warrantyproduct.png


      Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
    • Product/SKU:A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.
    • Prefix:A custom string that appears at the beginning of each serial number (e.g., "May").
    • Range Start & End:Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.
    • Suffix (Optional):Adds a value to the end of the serial number (e.g., 25 to form May-1-25).
    • The admin can click Add New Range to queue multiple serial batches for different product lines.

    Click on the Submit.png button.

    Warrantyserialno.png

    Then newly created warranty types appear under the Warranty Types tab.

    Warrantylist.png

    Once a customer successfully registers a product for warranty, the details are recorded under the Registrations tab.

    Registration.png


    In the store's page (From customer side)

    • Customer logs in or signs up via Login / Sign Up page


      • Signup.png

    • Navigates to Register Product page
    • Selects Product Type and enters Product Name
    • Enters Warranty Card Number
    • Selects Date and Place of Purchase
    • Enters Warranty Card Number
    • Uploads Invoice File (.jpg / .png / .pdf)
    • Clicks SUBMIT


    Registerproduct.png

    SuccessRegister.png


    If you have more queries or would like assistance with this, please contact us on support@shopnix.in.

    Retrieved from "http://shopnix.in/wiki/index.php?title=Products/Warranty&oldid=5222"