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Difference between revisions of "Products/Warranty"

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(→‎What is Warranty?)
(→‎Where can I access the Warranty feature?)
 
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<div style="margin-top:50px">
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== What is Warranty? ==
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<youtube>6oNg4O0D5pg</youtube>
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== What is Shopnix Warranty? ==
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<div align="justify">
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The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.
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</div></div>
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==Where can I access the Warranty feature?==
 
<div align="justify">
 
<div align="justify">
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The Warranty Module allows store administrators to create and manage product warranties directly within their Shopnix store. This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration notifications.
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<li>Go to store manager > Setup > Apps</li>
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<li>You will be redirected to the Shop Apps page</li>
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<div style="max-width: 400px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Setup1.png]]<br><br>
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</div><hr>
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<li>Locate the app titled Warranty for products</li>
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<li>Click the toggle to set it as Enabled and click on the ⚙️ </li>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Warranty.png]]<br><br>
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</div><hr>
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Here, you will see two main tabs:<br>
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<ul>
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<li>'''Warranty Types''': Define the different warranty policies</li>
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<li>'''Registrations''': View customer warranty submissions</li></ul>
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<div style="max-width: 400px;  padding: 7px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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Click Warranty Type[[File:PlusSymbol.jpg]] to create a new warranty </div><br>
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<div style="max-width: 600px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Tab.png]]<br><br>
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</div><hr>
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<ul>Fill in the following details:
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<li>'''Warranty Name''':Enter warranty name (e.g., "1-Year Seller Warranty").</li>
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<li>'''Terms & Conditions''':Link a page or URL for Terms for your customers to read</li>
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<li>'''Warranty Validity(In months)''':Enter the warranty validity in months (e.g., 6, 12, 24 months).</li>
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<li>If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No</li>
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</ul>
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Click on [[File:savenext.png]]<br><br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:AddWarranty.png]]
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</div><hr><br>
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<ul>Now lets configure Products that falls in the warranty added
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<li>'''All Products''': Displays the complete catalog (e.g., Sweets, Electronics)</li>
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<li>'''Category''': Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)</li>
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<li>'''Subcategory''': Narrows down to specific product types (e.g., Kaju, Badam)</li>
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<li>'''Search Bar''': Allows quick, keyword-based lookup of products</li>
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<li>If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.</li>
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<li>If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.</li>
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</ul>
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Click on [[File:savenext.png]]<br><br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Warrantyproduct.png]]
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</div><hr><br>
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<ul>Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
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<li>'''Product/SKU''':A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.</li>
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<li>'''Prefix''':A custom string that appears at the beginning of each serial number (e.g., "May").</li>
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<li>'''Range Start & End''':Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.</li>
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<li>'''Suffix (Optional)''':Adds a value to the end of the serial number (e.g., 25 to form May-1-25).</li>
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<li>The admin can click '''Add New Range''' to queue multiple serial batches for different product lines.
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</li>
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</ul>
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Click on the [[File:Submit.png]] button.
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Warrantyserialno.png]]<br>
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</div><hr>
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Then newly created warranty types appear under the '''Warranty Types''' tab.<br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Warrantylist.png]]
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</div><hr>
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Once a customer successfully registers a product for warranty, the details are recorded under the '''Registrations''' tab.<br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Registration.png]]
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</div><hr><br>
 
</div></div>
 
</div></div>
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This module enables store owners to allow their customers to:
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  '''Register their products''' online for warranty activation.
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==In the store's page (From customer side) ==
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'''Upload proof of purchase (invoice)'''.
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  <ul>
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'''Enter warranty card details''', purchase location, and other validation fields.
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<li>Customer logs in or signs up via''' Login / Sign Up''' page</li>
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'''Submit warranty claims''' digitally through their store account.
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'''Access extended benefits''', such as discounts on spare parts and priority service.
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<br>
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Signup.png]]
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</div><hr>
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<li>Navigates to '''Register Product''' page
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</li>
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<li>Selects '''Product Type''' and enters '''Product Name'''
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</li>
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<li>Enters Warranty Card Number
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</li>
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<li>Selects '''Date and Place of Purchase'''</li>
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<li>Enters Warranty Card Number
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</li>
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<li>Uploads '''Invoice File''' (.jpg / .png / .pdf)
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</li>
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<li>Clicks '''SUBMIT'''
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</li>
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</ul>
 
<br>
 
<br>
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Customers benefit from:
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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Verified '''record of ownership'''.<br>
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[[File:Registerproduct.png]]</div>
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Quick and paperless '''warranty claim''' submission.<br>
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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Access to discounted '''spare parts and improved service response'''.<br>
 
  
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[[File:SuccessRegister.png]]
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</div><hr>
  
  
 
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in].
 
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in].
 
</div></div>
 
</div></div>

Latest revision as of 16:18, 30 May 2025

What is Shopnix Warranty?

The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.

Where can I access the Warranty feature?

  • Go to store manager > Setup > Apps
  • You will be redirected to the Shop Apps page

    • Setup1.png

  • Locate the app titled Warranty for products
  • Click the toggle to set it as Enabled and click on the ⚙️

    • Warranty.png

    Here, you will see two main tabs:

    • Warranty Types: Define the different warranty policies
    • Registrations: View customer warranty submissions
    Click Warranty TypePlusSymbol.jpg to create a new warranty

    Tab.png

      Fill in the following details:
    • Warranty Name:Enter warranty name (e.g., "1-Year Seller Warranty").
    • Terms & Conditions:Link a page or URL for Terms for your customers to read
    • Warranty Validity(In months):Enter the warranty validity in months (e.g., 6, 12, 24 months).
    • If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No

    Click on Savenext.png

    AddWarranty.png


      Now lets configure Products that falls in the warranty added
    • All Products: Displays the complete catalog (e.g., Sweets, Electronics)
    • Category: Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)
    • Subcategory: Narrows down to specific product types (e.g., Kaju, Badam)
    • Search Bar: Allows quick, keyword-based lookup of products
    • If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.
    • If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.

    Click on Savenext.png

    Warrantyproduct.png


      Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
    • Product/SKU:A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.
    • Prefix:A custom string that appears at the beginning of each serial number (e.g., "May").
    • Range Start & End:Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.
    • Suffix (Optional):Adds a value to the end of the serial number (e.g., 25 to form May-1-25).
    • The admin can click Add New Range to queue multiple serial batches for different product lines.

    Click on the Submit.png button.

    Warrantyserialno.png

    Then newly created warranty types appear under the Warranty Types tab.

    Warrantylist.png

    Once a customer successfully registers a product for warranty, the details are recorded under the Registrations tab.

    Registration.png


    In the store's page (From customer side)

    • Customer logs in or signs up via Login / Sign Up page


      • Signup.png

    • Navigates to Register Product page
    • Selects Product Type and enters Product Name
    • Enters Warranty Card Number
    • Selects Date and Place of Purchase
    • Enters Warranty Card Number
    • Uploads Invoice File (.jpg / .png / .pdf)
    • Clicks SUBMIT


    Registerproduct.png

    SuccessRegister.png


    If you have more queries or would like assistance with this, please contact us on support@shopnix.in.

    Retrieved from "http://shopnix.in/wiki/index.php?title=Products/Warranty&oldid=5222"