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Difference between revisions of "Products/Warranty"

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(→‎Where can I access the Warranty feature?)
 
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<youtube>KURgkyYHycg</youtube>
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<youtube><iframe width="560" height="315" src="https://youtu.be/VEbtB7_E-ko?feature=shared"
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== What is Shopnix Warranty? ==
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frameborder="0" allowfullscreen></iframe></youtube>
 
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== What is Warranty? ==
 
 
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<div align="justify">
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The Warranty Module allows store administrators to create and manage product warranties directly within their Shopnix store. This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration notifications.
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The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.
 
</div></div>
 
</div></div>
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<ul>This module enables store owners to allow their customers to:
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<li> '''Register their products''' online for warranty activation.</li>
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==Where can I access the Warranty feature?==
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<li> '''Upload proof of purchase (invoice)'''.</li>
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<div align="justify">
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  <li>'''Enter warranty card details''', purchase location, and other validation fields.</li>
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<li>Go to store manager > Setup > Apps</li>
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<li>'''Submit warranty claims''' digitally through their store account.</li>
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<li>You will be redirected to the Shop Apps page</li>
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<li>'''Access extended benefits''', such as discounts on spare parts and priority service.</li>
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<div style="max-width: 400px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Setup1.png]]<br><br>
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</div><hr>
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<li>Locate the app titled Warranty for products</li>
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<li>Click the toggle to set it as Enabled and click on the ⚙️ </li>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Warranty.png]]<br><br>
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</div><hr>
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Here, you will see two main tabs:<br>
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<ul>
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<li>'''Warranty Types''': Define the different warranty policies</li>
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<li>'''Registrations''': View customer warranty submissions</li></ul>
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<div style="max-width: 400px; padding: 7px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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Click Warranty Type[[File:PlusSymbol.jpg]] to create a new warranty </div><br>
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<div style="max-width: 600px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Tab.png]]<br><br>
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</div><hr>
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<ul>Fill in the following details:
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<li>'''Warranty Name''':Enter warranty name (e.g., "1-Year Seller Warranty").</li>
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<li>'''Terms & Conditions''':Link a page or URL for Terms for your customers to read</li>
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<li>'''Warranty Validity(In months)''':Enter the warranty validity in months (e.g., 6, 12, 24 months).</li>
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<li>If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No</li>
 
</ul>
 
</ul>
 +
Click on [[File:savenext.png]]<br><br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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<ul>Customers benefit from:
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[[File:AddWarranty.png]]
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<li>Verified '''record of ownership'''.</li>
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</div><hr><br>
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<li>Quick and paperless '''warranty claim''' submission.</li>
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<ul>Now lets configure Products that falls in the warranty added
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<li>Access to discounted '''spare parts and improved service response'''.</li>
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<li>'''All Products''': Displays the complete catalog (e.g., Sweets, Electronics)</li>
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<li>'''Category''': Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)</li>
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<li>'''Subcategory''': Narrows down to specific product types (e.g., Kaju, Badam)</li>
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<li>'''Search Bar''': Allows quick, keyword-based lookup of products</li>
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<li>If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.</li>
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<li>If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.</li>
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</ul>
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Click on [[File:savenext.png]]<br><br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Warrantyproduct.png]]
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</div><hr><br>
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<ul>Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
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<li>'''Product/SKU''':A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.</li>
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<li>'''Prefix''':A custom string that appears at the beginning of each serial number (e.g., "May").</li>
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<li>'''Range Start & End''':Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.</li>
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<li>'''Suffix (Optional)''':Adds a value to the end of the serial number (e.g., 25 to form May-1-25).</li>
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<li>The admin can click '''Add New Range''' to queue multiple serial batches for different product lines.
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</li>
 
</ul>
 
</ul>
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Click on the [[File:Submit.png]] button.
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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<ul>The warranty form captures essential details like:
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[[File:Warrantyserialno.png]]<br>
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<li>Product type and name</li>
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</div><hr>
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<li>Warranty card number</li>
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Then newly created warranty types appear under the '''Warranty Types''' tab.<br>
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<li>Purchase date and location</li>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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<li>Invoice file upload (jpg/pdf/png formats, max 5MB)</li>
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</ul>
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[[File:Warrantylist.png]]
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</div><hr>
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Once a customer successfully registers a product for warranty, the details are recorded under the '''Registrations''' tab.<br>
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<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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[[File:Registration.png]]
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</div><hr><br>
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</div></div>
  
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== How-To: Use the Warranty Module? ==
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==In the store's page (From customer side) ==
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Using the '''Warranty Module''' in Shopnix is a simple yet powerful way to improve your store’s transparency and boost customer satisfaction. Here is a step-by-step breakdown of how to '''configure and use''' the module effectively across all relevant pages.<br>
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<ul>
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'''1. How Customers Register for Warranty'''<br>
 
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      <ul>From the customer side:
 
 
<li>Customer logs in or signs up via''' Login / Sign Up''' page</li>
 
<li>Customer logs in or signs up via''' Login / Sign Up''' page</li>
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<br>
 
<br>
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[[File:login1.png]]
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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[[File:Signup.png]]
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</div><hr>
 
<li>Navigates to '''Register Product''' page
 
<li>Navigates to '''Register Product''' page
 
</li>
 
</li>
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<li>Uploads '''Invoice File''' (.jpg / .png / .pdf)
 
<li>Uploads '''Invoice File''' (.jpg / .png / .pdf)
 
</li>
 
</li>
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<li>Clicks '''Register Product'''
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<li>Clicks '''SUBMIT'''
 
</li>
 
</li>
 
</ul>
 
</ul>
 
<br>
 
<br>
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[[File:register.png]]
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
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<br>
 
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'''2. Claiming Warranty'''
 
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<ul>Once registered, customers can:
 
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<li>Go to '''My Account → Warranty Claims'''</li>
 
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<li>Choose a registered product</li>
 
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<li>Describe the issue</li>
 
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<li>Attach any supporting photos or documents</li>
 
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<li>Submit the claim for review</li><br>
 
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The merchant/admin receives the claim in the '''Warranty Claims Dashboard''', where they can:
 
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<li>View all submitted claims</li>
 
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<li>Approve, reject, or request more info</li>
 
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<li>Track warranty period and customer history</li>
 
  
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[[File:Registerproduct.png]]</div>
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<div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;">
  
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[[File:SuccessRegister.png]]
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</div><hr>
  
  
 
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in].
 
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in].
 
</div></div>
 
</div></div>

Latest revision as of 16:18, 30 May 2025

What is Shopnix Warranty?

The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.

Where can I access the Warranty feature?

  • Go to store manager > Setup > Apps
  • You will be redirected to the Shop Apps page

    • Setup1.png

  • Locate the app titled Warranty for products
  • Click the toggle to set it as Enabled and click on the ⚙️

    • Warranty.png

    Here, you will see two main tabs:

    • Warranty Types: Define the different warranty policies
    • Registrations: View customer warranty submissions
    Click Warranty TypePlusSymbol.jpg to create a new warranty

    Tab.png

      Fill in the following details:
    • Warranty Name:Enter warranty name (e.g., "1-Year Seller Warranty").
    • Terms & Conditions:Link a page or URL for Terms for your customers to read
    • Warranty Validity(In months):Enter the warranty validity in months (e.g., 6, 12, 24 months).
    • If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No

    Click on Savenext.png

    AddWarranty.png


      Now lets configure Products that falls in the warranty added
    • All Products: Displays the complete catalog (e.g., Sweets, Electronics)
    • Category: Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)
    • Subcategory: Narrows down to specific product types (e.g., Kaju, Badam)
    • Search Bar: Allows quick, keyword-based lookup of products
    • If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.
    • If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.

    Click on Savenext.png

    Warrantyproduct.png


      Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
    • Product/SKU:A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.
    • Prefix:A custom string that appears at the beginning of each serial number (e.g., "May").
    • Range Start & End:Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.
    • Suffix (Optional):Adds a value to the end of the serial number (e.g., 25 to form May-1-25).
    • The admin can click Add New Range to queue multiple serial batches for different product lines.

    Click on the Submit.png button.

    Warrantyserialno.png

    Then newly created warranty types appear under the Warranty Types tab.

    Warrantylist.png

    Once a customer successfully registers a product for warranty, the details are recorded under the Registrations tab.

    Registration.png


    In the store's page (From customer side)

    • Customer logs in or signs up via Login / Sign Up page


      • Signup.png

    • Navigates to Register Product page
    • Selects Product Type and enters Product Name
    • Enters Warranty Card Number
    • Selects Date and Place of Purchase
    • Enters Warranty Card Number
    • Uploads Invoice File (.jpg / .png / .pdf)
    • Clicks SUBMIT


    Registerproduct.png

    SuccessRegister.png


    If you have more queries or would like assistance with this, please contact us on support@shopnix.in.

    Retrieved from "http://shopnix.in/wiki/index.php?title=Products/Warranty&oldid=5222"