Products/Warranty

What is Shopnix Warranty?

The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.

Where can I access the Warranty feature?

Go to store manager > Setup > Apps

You will be redirected to the Shop Apps page

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Locate the app titled Warranty for products

Click the toggle to set it as Enabled and click on the ⚙️

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Here, you will see two main tabs:

• Warranty Types: Define the different warranty policies
• Registrations: View customer warranty submissions

Click Warranty Type to create a new warranty

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Fill in the following details:
• Warranty Name:Enter warranty name (e.g., "1-Year Seller Warranty").
• Terms & Conditions:Link a page or URL for Terms for your customers to read
• Warranty Validity(In months):Enter the warranty validity in months (e.g., 6, 12, 24 months).
• If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No

Click on

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Now lets configure Products that falls in the warranty added
• All Products: Displays the complete catalog (e.g., Sweets, Electronics)
• Category: Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)
• Subcategory: Narrows down to specific product types (e.g., Kaju, Badam)
• Search Bar: Allows quick, keyword-based lookup of products
• If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.
• If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.

Click on

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Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
• Product/SKU:A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.
• Prefix:A custom string that appears at the beginning of each serial number (e.g., "May").
• Range Start & End:Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.
• Suffix (Optional):Adds a value to the end of the serial number (e.g., 25 to form May-1-25).
• The admin can click Add New Range to queue multiple serial batches for different product lines.

Click on the button.

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Then newly created warranty types appear under the Warranty Types tab.

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Once a customer successfully registers a product for warranty, the details are recorded under the Registrations tab.

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In the store's page (From customer side)

• Customer logs in or signs up via Login / Sign Up page






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• Navigates to Register Product page
• Selects Product Type and enters Product Name
• Enters Warranty Card Number
• Selects Date and Place of Purchase
• Enters Warranty Card Number
• Uploads Invoice File (.jpg / .png / .pdf)
• Clicks SUBMIT

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If you have more queries or would like assistance with this, please contact us on support@shopnix.in.