Difference between revisions of "Products/Warranty"
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(→Where can I access the Warranty feature?) |
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==Where can I access the Warranty feature?== | ==Where can I access the Warranty feature?== | ||
<div align="justify"> | <div align="justify"> | ||
| − | Go to store manager > | + | <li>Go to store manager > Setup > Apps</li> |
| − | + | <li>You will be redirected to the Shop Apps page</li> | |
<div style="max-width: 400px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | <div style="max-width: 400px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
[[File:Setup1.png]]<br><br> | [[File:Setup1.png]]<br><br> | ||
</div><hr> | </div><hr> | ||
| − | Locate the app titled Warranty for products< | + | <li>Locate the app titled Warranty for products</li> |
| − | Click the toggle to set it as Enabled and click on the ⚙️ < | + | <li>Click the toggle to set it as Enabled and click on the ⚙️ </li> |
<div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | <div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
[[File:Warranty.png]]<br><br> | [[File:Warranty.png]]<br><br> | ||
| Line 25: | Line 25: | ||
<li>'''Warranty Types''': Define the different warranty policies</li> | <li>'''Warranty Types''': Define the different warranty policies</li> | ||
<li>'''Registrations''': View customer warranty submissions</li></ul> | <li>'''Registrations''': View customer warranty submissions</li></ul> | ||
| + | <div style="max-width: 400px; padding: 7px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
| − | [[File: | + | Click Warranty Type[[File:PlusSymbol.jpg]] to create a new warranty </div><br> |
| + | <div style="max-width: 600px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
| − | + | [[File:Tab.png]]<br><br> | |
| − | + | </div><hr> | |
| − | <hr> | ||
<ul>Fill in the following details: | <ul>Fill in the following details: | ||
| − | <li> | + | <li>'''Warranty Name''':Enter warranty name (e.g., "1-Year Seller Warranty").</li> |
| − | <li> | + | <li>'''Terms & Conditions''':Link a page or URL for Terms for your customers to read</li> |
| − | <li> | + | <li>'''Warranty Validity(In months)''':Enter the warranty validity in months (e.g., 6, 12, 24 months).</li> |
| − | <li> | + | <li>If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No</li> |
| − | |||
| − | |||
| − | |||
| − | |||
</ul> | </ul> | ||
Click on [[File:savenext.png]]<br><br> | Click on [[File:savenext.png]]<br><br> | ||
| − | + | <div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | |
| − | |||
| + | [[File:AddWarranty.png]] | ||
| + | </div><hr><br> | ||
| + | <ul>Now lets configure Products that falls in the warranty added | ||
<li>'''All Products''': Displays the complete catalog (e.g., Sweets, Electronics)</li> | <li>'''All Products''': Displays the complete catalog (e.g., Sweets, Electronics)</li> | ||
<li>'''Category''': Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)</li> | <li>'''Category''': Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)</li> | ||
| Line 53: | Line 52: | ||
</ul> | </ul> | ||
Click on [[File:savenext.png]]<br><br> | Click on [[File:savenext.png]]<br><br> | ||
| − | [[File:Warrantyproduct.png]]< | + | <div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> |
| + | [[File:Warrantyproduct.png]] | ||
| + | </div><hr><br> | ||
<ul>Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products. | <ul>Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products. | ||
<li>'''Product/SKU''':A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.</li> | <li>'''Product/SKU''':A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.</li> | ||
| Line 62: | Line 63: | ||
</li> | </li> | ||
</ul> | </ul> | ||
| + | Click on the [[File:Submit.png]] button. | ||
| + | <div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
| + | |||
[[File:Warrantyserialno.png]]<br> | [[File:Warrantyserialno.png]]<br> | ||
| − | + | </div><hr> | |
Then newly created warranty types appear under the '''Warranty Types''' tab.<br> | Then newly created warranty types appear under the '''Warranty Types''' tab.<br> | ||
| − | [[File:Warrantylist.png]]<hr> | + | <div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> |
| + | |||
| + | [[File:Warrantylist.png]] | ||
| + | </div><hr> | ||
Once a customer successfully registers a product for warranty, the details are recorded under the '''Registrations''' tab.<br> | Once a customer successfully registers a product for warranty, the details are recorded under the '''Registrations''' tab.<br> | ||
| + | <div style="max-width: 1200px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
| + | |||
[[File:Registration.png]] | [[File:Registration.png]] | ||
| − | <hr><br> | + | </div><hr><br> |
</div></div> | </div></div> | ||
==In the store's page (From customer side) == | ==In the store's page (From customer side) == | ||
| + | <ul> | ||
| + | <li>Customer logs in or signs up via''' Login / Sign Up''' page</li> | ||
| + | <br> | ||
| + | <div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
| − | |||
| − | |||
| − | |||
[[File:Signup.png]] | [[File:Signup.png]] | ||
| − | + | </div><hr> | |
<li>Navigates to '''Register Product''' page | <li>Navigates to '''Register Product''' page | ||
</li> | </li> | ||
| Line 94: | Line 104: | ||
</ul> | </ul> | ||
<br> | <br> | ||
| − | [[File:Registerproduct.png]]< | + | <div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> |
| + | |||
| + | [[File:Registerproduct.png]]</div> | ||
| + | <div style="max-width: 1000px; margin: 20px auto; padding: 10px; border: 1px solid #ddd; text-align: center; background-color: #f9f9f9;"> | ||
| + | |||
[[File:SuccessRegister.png]] | [[File:SuccessRegister.png]] | ||
| + | </div><hr> | ||
If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in]. | If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in]. | ||
</div></div> | </div></div> | ||
Latest revision as of 16:18, 30 May 2025
What is Shopnix Warranty?
The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.
Where can I access the Warranty feature?
Here, you will see two main tabs:
- Warranty Types: Define the different warranty policies
- Registrations: View customer warranty submissions
Click Warranty Type
to create a new warranty
to create a new warranty 
- Fill in the following details:
- Warranty Name:Enter warranty name (e.g., "1-Year Seller Warranty").
- Terms & Conditions:Link a page or URL for Terms for your customers to read
- Warranty Validity(In months):Enter the warranty validity in months (e.g., 6, 12, 24 months).
- If you have a serial number for your product, then select yes, to later add serial number.Else ,please select No
Click on 
- Now lets configure Products that falls in the warranty added
- All Products: Displays the complete catalog (e.g., Sweets, Electronics)
- Category: Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)
- Subcategory: Narrows down to specific product types (e.g., Kaju, Badam)
- Search Bar: Allows quick, keyword-based lookup of products
- If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.
- If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.
Click on
- Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
- Product/SKU:A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.
- Prefix:A custom string that appears at the beginning of each serial number (e.g., "May").
- Range Start & End:Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.
- Suffix (Optional):Adds a value to the end of the serial number (e.g., 25 to form May-1-25).
- The admin can click Add New Range to queue multiple serial batches for different product lines.
Click on the 
button.
Then newly created warranty types appear under the Warranty Types tab.
Once a customer successfully registers a product for warranty, the details are recorded under the Registrations tab.
In the store's page (From customer side)
- Customer logs in or signs up via Login / Sign Up page
- Navigates to Register Product page
- Selects Product Type and enters Product Name
- Enters Warranty Card Number
- Selects Date and Place of Purchase
- Enters Warranty Card Number
- Uploads Invoice File (.jpg / .png / .pdf)
- Clicks SUBMIT
If you have more queries or would like assistance with this, please contact us on support@shopnix.in.