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| | </div></div> | | </div></div> |
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| − | <div style="margin-top:50px">
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| − | == How to use Warranty Module? ==
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| − | <div align="justify">
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| − | === Setting Up Warranty Plans ===
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| − | Follow these steps to set up warranty plans:
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| − | # Navigate to '''Products > Warranty Plans'''
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| − | # Click "Add New Warranty Plan"
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| − | # Configure the following settings:
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| − | * '''Plan Name''' (e.g., "Basic 1-Year Warranty")
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| − | * '''Duration''' (in months/years)
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| − | * '''Coverage Details'''
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| − | * '''Price'''
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| − | * '''Terms and Conditions'''
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| − | # Save the warranty plan
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| − |
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| − | <div class="wiki-img" style="width:800px">
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| − | [[Image:warrantyplans.png]]
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| − | </div>
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| − |
| |
| − | === Assigning Warranties to Products ===
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| − | To assign warranties to products:
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| − | # Go to '''Products > All Products'''
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| − | # Select a product to edit
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| − | # Scroll to the "Warranty Options" section
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| − | # Choose available warranty plans for this product
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| − | # Set default warranty (if any)
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| − | # Save changes
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| − |
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| − | <div class="wiki-img" style="width:800px">
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| − | [[Image:warrantyassign.png]]
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| − | </div>
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| − |
| |
| − | === Managing Warranty Claims ===
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| − | For warranty claims management:
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| − | # Access '''Warranty > Claims Dashboard'''
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| − | # View all active warranty claims
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| − | # Process new claims:
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| − | * Verify warranty validity
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| − | * Review claim details
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| − | * Update claim status
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| − | * Communicate with customer
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| − | * Generate RMA if needed
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| − | # Track claim resolution and closure
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| − |
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| − | <div class="wiki-img" style="width:800px">
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| − | [[Image:warrantyclaims.png]]
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| − | </div>
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| − |
| |
| − | === Warranty Notifications ===
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| − | Configure notification settings:
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| − | # Configure automatic notifications:
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| − | * Warranty activation emails
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| − | * Expiration reminders
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| − | * Claim status updates
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| − | # Customize email templates
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| − | # Set notification timing
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| − |
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| − | <div class="wiki-img" style="width:800px">
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| − | [[Image:warrantynotifications.png]]
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| − | </div>
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| − |
| |
| − | === Customer Warranty Management ===
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| − | Customers can:
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| − | * View their active warranties
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| − | * Submit warranty claims through their account
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| − | * Track claim status
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| − | * Download warranty certificates
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| − | * Receive automated notifications
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| − |
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| − | == Examples ==
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| − | === Example 1: Electronics Store ===
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| − | TechHub Electronics implements tiered warranty plans:
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| − | * 1-year standard warranty (free)
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| − | * 3-year extended warranty ($49.99)
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| − | * 5-year premium warranty ($99.99)
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| − | Each tier includes different service levels and coverage options.
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| − |
| |
| − | === Example 2: Appliance Store ===
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| − | HomeAppliances Plus uses the warranty module to:
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| − | * Automatically register product warranties upon purchase
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| − | * Track warranty claims through a centralized dashboard
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| − | * Send automated reminders 30 days before warranty expiration
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| − | * Generate monthly warranty claim reports
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| − |
| |
| − | === Example 3: Mobile Phone Store ===
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| − | MobileXpress offers:
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| − | * Screen protection warranties
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| − | * Water damage coverage
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| − | * Extended battery warranties
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| − | Each with different claiming processes and coverage limits managed through the module.
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| − |
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| − | == Best Practices ==
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| − | * Clearly define warranty terms and conditions
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| − | * Set up automated email notifications
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| − | * Regularly review warranty claim patterns
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| − | * Train support staff on warranty claim processing
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| − | * Keep warranty documentation updated
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| | | | |
| | If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in]. | | If you have more queries or would like assistance with this, please contact us on [mailto:support@shopnix.in support@shopnix.in]. |
| | </div></div> | | </div></div> |
