Difference between revisions of "Products/Warranty"
From Shopnix Help
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Locate the app titled Warranty for products<br> | Locate the app titled Warranty for products<br> | ||
Click the toggle to set it as Enabled and click on the ⚙️ <br> | Click the toggle to set it as Enabled and click on the ⚙️ <br> |
Revision as of 13:44, 30 May 2025
What is Shopnix Warranty?
The Warranty Module allows store owners to create and manage product warranties directly from Shopnix . This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration.
Where can I access the Warranty feature?
Go to store manager > SETUP > APPS
after clicking you will be redirected to Shop Apps
Locate the app titled Warranty for products
Click the toggle to set it as Enabled and click on the ⚙️
Locate the app titled Warranty for products
Click the toggle to set it as Enabled and click on the ⚙️
Here, you will see two main tabs:
- Warranty Types: Define the different warranty policies
- Registrations: View customer warranty submissions
Click Warranty Types to create a new warranty
- Fill in the following details:
- A text input where the admin provides a unique name for the warranty type (e.g., "1-Year Seller Warranty").
- A text field for linking to a warranty FAQ or policy page.
- A numeric input to define how long the warranty lasts (e.g., 6, 12, 24 months).
- Two radio buttons:
- ✅ Yes, all products have serial numbers
- ❌ No, my products do not have serial numbers

- Dropdowns and input fields allow the admin to filter products by:
- All Products: Displays the complete catalog (e.g., Sweets, Electronics)
- Category: Refines by broader group (e.g., Ghee Sweets, Dry Fruit Sweets)
- Subcategory: Narrows down to specific product types (e.g., Kaju, Badam)
- Search Bar: Allows quick, keyword-based lookup of products
- If the warranty applies to all sweets, the admin can simply filter by category and use the "Select All" checkbox to assign the warranty in bulk.
- If the warranty applies to specific items only (e.g., "Mysore Pak 500g"), the admin can manually select individual checkboxes for precise control.

- Dropdowns and input fields allow the store admin to assign serial number ranges to the selected products.
- Product/SKU:A dropdown menu showing the selected products (e.g., "6 selected") that will be assigned serial numbers.
- Prefix:A custom string that appears at the beginning of each serial number (e.g., "May").
- Range Start & End:Defines the numeric range of the serials (e.g., from May-1 to May-600), used to uniquely identify each item.
- Suffix (Optional):Adds a value to the end of the serial number (e.g., 25 to form May-1-25).
- The admin can click Add New Range to queue multiple serial batches for different product lines.

Then newly created warranty types appear under the Warranty Types tab.

Once a customer successfully registers a product for warranty, the details are recorded under the Registrations tab.
In the store's page (From customer side)
- Customer logs in or signs up via Login / Sign Up page
- Navigates to Register Product page
- Selects Product Type and enters Product Name
- Enters Warranty Card Number
- Selects Date and Place of Purchase
- Enters Warranty Card Number
- Uploads Invoice File (.jpg / .png / .pdf)
- Clicks SUBMIT
If you have more queries or would like assistance with this, please contact us on support@shopnix.in.