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What is Warranty Module?

The Warranty Module allows store administrators to create and manage product warranties directly within their Shopnix store. This feature enables you to offer different warranty plans for products, track warranty claims, and automate warranty expiration notifications. Store owners can set up multiple warranty tiers (e.g., Basic, Extended, Premium) with different durations and coverage levels.

How to use Warranty Module?

Setting Up Warranty Plans

Follow these steps to set up warranty plans:

1. Navigate to Products > Warranty Plans
2. Click "Add New Warranty Plan"
3. Configure the following settings:

• Plan Name (e.g., "Basic 1-Year Warranty")
• Duration (in months/years)
• Coverage Details
• Price
• Terms and Conditions

1. Save the warranty plan

Assigning Warranties to Products

To assign warranties to products:

1. Go to Products > All Products
2. Select a product to edit
3. Scroll to the "Warranty Options" section
4. Choose available warranty plans for this product
5. Set default warranty (if any)
6. Save changes

Managing Warranty Claims

For warranty claims management:

1. Access Warranty > Claims Dashboard
2. View all active warranty claims
3. Process new claims:

• Verify warranty validity
• Review claim details
• Update claim status
• Communicate with customer
• Generate RMA if needed

1. Track claim resolution and closure

Warranty Notifications

Configure notification settings:

1. Configure automatic notifications:

• Warranty activation emails
• Expiration reminders
• Claim status updates

1. Customize email templates
2. Set notification timing

Customer Warranty Management

Customers can:

• View their active warranties
• Submit warranty claims through their account
• Track claim status
• Download warranty certificates
• Receive automated notifications

Examples

Example 1: Electronics Store

TechHub Electronics implements tiered warranty plans:

• 1-year standard warranty (free)
• 3-year extended warranty ($49.99)
• 5-year premium warranty ($99.99)

Each tier includes different service levels and coverage options.

Example 2: Appliance Store

HomeAppliances Plus uses the warranty module to:

• Automatically register product warranties upon purchase
• Track warranty claims through a centralized dashboard
• Send automated reminders 30 days before warranty expiration
• Generate monthly warranty claim reports

Example 3: Mobile Phone Store

MobileXpress offers:

• Screen protection warranties
• Water damage coverage
• Extended battery warranties

Each with different claiming processes and coverage limits managed through the module.

Best Practices

• Clearly define warranty terms and conditions
• Set up automated email notifications
• Regularly review warranty claim patterns
• Train support staff on warranty claim processing
• Keep warranty documentation updated

If you have more queries or would like assistance with this, please contact us on support@shopnix.in.