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Collect shop feedback

Customers can send you feedback or raise a support issue from your store. Feedback is not shown in your store until you approve it. You can also add feedback yourself, for example a testimonial a customer gave you in person.

How customers give feedback

Customers click the Feedback button on your store's home page. This opens a Contact Us page, where they fill in the form and send their feedback.

View feedback

  1. Go to Store Manager → Marketing → Shop Feedback.
  2. You see a list of all feedback.
  3. To find specific feedback, use the filter options at the top of the list.

Shop Feedback list in Store Manager

Approve or edit feedback

  1. Go to Store Manager → Marketing → Shop Feedback.
  2. Click the name on the feedback you want to approve or edit. The Edit Shop Feedback page opens.
  3. Edit the feedback if needed.
  4. Choose its type: Testimonial or Complaint. If you need other types, contact Shopnix support to add them.
  5. If you want, reply to the customer.
  6. Click Save.

Edit Shop Feedback page

What customers see

Approved testimonials show on your store's testimonials page.

Add feedback yourself

  1. Go to Store Manager → Marketing → Shop Feedback and click Add New Shop Feedback.
  2. Fill in all the required details.
  3. Click Save.

To delete feedback, click the delete icon on its row in the list.

Need more help? Email support@shopnix.io or call +91 8880788813.

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