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Abandoned cart reminders

When a customer adds products to the cart but leaves your store without checking out, Shopnix reminds them automatically. You don't need to set anything up for the email reminders. You can also send the reminders on WhatsApp.

How it works

  • Shopnix checks for abandoned carts every 2 hours.
  • Each customer gets up to 3 reminders for a cart: the first about 2 hours after they leave the cart, then a second one 24 hours later and a third one 48 hours later.
  • Reminders always go by email.
  • If you turn on the abandoned cart WhatsApp template, the reminders also go by WhatsApp.

There is no menu item for abandoned carts in Store Manager. The reminders run on their own. The only thing you control is whether they are also sent on WhatsApp.

Example

Ravi adds a ₹1,200 kurta to his cart at 10 am and closes the browser. Around noon he gets an email that reminds him about the kurta in his cart. If he still hasn't ordered, he gets a second reminder the next day and a third one a day after that.

Send reminders on WhatsApp too

  1. Go to Store Manager → Setup → Gateways → Whatsapp Gateway.
  2. Under Cart and Reminders, turn on the abandoned cart template.
  3. Save your changes.

If you don't see Whatsapp Gateway in the Setup menu, WhatsApp isn't turned on for your store yet. Contact Shopnix support to turn it on. See Send WhatsApp messages for more about the WhatsApp gateway.

Need more help? Email support@shopnix.io or call +91 8880788813.

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