Skip to main content

Send WhatsApp messages

Your store can send customers WhatsApp messages, for example an order confirmation, a shipping update or a login OTP. You choose which messages go on WhatsApp by turning message templates on or off.

Before you start

  • The Whatsapp Gateway item appears in the Setup menu only when WhatsApp is turned on for your store. If you don't see it, contact Shopnix support to turn it on.

Choose which messages to send

Messages are sent through the Meta WhatsApp Cloud API. A new gateway starts with 50 credits. Each WhatsApp message has its own template, and you turn each one on or off.

  1. Go to Store Manager → Setup → Gateways → Whatsapp Gateway.
  2. Turn on the templates you want to send and turn off the rest.
  3. Save your changes.
GroupTemplates
AccountRegistration, account update notice, OTP authentication
Cart and RemindersAbandoned cart, back in stock
PromotionsCoupon success
OrdersConfirmation, processing/in transit, shipped, shipment cancelled, cancelled, delivered, rejected, returned to sender, delayed
WarrantyApproved, declined, registration success

What happens next

  • Orders: when you change an order's status, the customer gets the email for that status and, if its template is on, a WhatsApp message too. See Process and update an order.
  • OTP authentication: customers can get their login OTP on WhatsApp instead of SMS. See How customers log in.
  • Abandoned cart: cart reminders also go on WhatsApp. See Abandoned cart reminders.
  • Back in stock: customers who asked to be told when a product returns also get a WhatsApp message. See Back-in-stock notifications.
  • Warranty: customers hear about their warranty registration on WhatsApp if you use the Warranty app. See Offer product warranties.

To prevent misuse, your store sends at most 10 SMS, email or WhatsApp messages per hour from the same internet address (IP).

Need more help? Email support@shopnix.io or call +91 8880788813.

No comments to display