MANAGE · CUSTOMERS AND COMMUNITY
Stop renting customers. Build your tribe.
On a marketplace you get an order. On your own store you get a person: their name, their number, what they love, and a way to reach them again. Shopnix gives you every tool to turn one-time buyers into regulars who come back, tell their friends, and buy from you, not from the cheapest seller in a search.
THE MARKETPLACE TRAP
You did the hard work. They kept the customer.
Your product, your packing, your quality. But on a marketplace, the relationship belongs to someone else.
You can't reach them
- Phone numbers usually hidden
- No email to send the next collection
- No way to say "thank you" properly
Your buyer sees your rival
- "Similar products" from other sellers
- Right next to yours, often cheaper
- Loyalty goes to the platform
You pay again, every time
- Commission on the repeat order too
- Ads to be seen by your own buyers
- Their rules change, you adjust
RENTED OR OWNED
The same customer, two very different futures
FROM STRANGER TO FAN
Five steps to a tribe, and the tools for each
Every loyal customer started as a stranger who tapped a link. Here's what moves them up, one step at a time.
Give them a reason to stay
Most people don't buy on the first visit. Catch them anyway.
- Newsletter sign-up for new drops
- Wishlist: "saving it for payday"
- "Notify me" when a size is sold out
Make joining take one tap
Long sign-up forms lose people. Let them in fast, with an account they'll use again.
- Google and Facebook login
- Login with an OTP on SMS or WhatsApp
- A welcome message on WhatsApp
Make the first order feel special
The first order decides if there's a second. Keep them informed, without them having to ask.
- Confirmed, shipped and delivered on WhatsApp
- Tracking in their own account
- A gift message, if it's for someone else
Give regulars a reason to return
A regular is worth ten first-timers. Treat them like it.
- One-use coupons: WELCOME10, COMEBACK200
- Back-in-stock alerts for what they wanted
- Wholesale pricing or a members-only store for your closest buyers
Let fans speak for you
Fans sell better than any ad. Give them the stage.
- Product reviews and star ratings
- Testimonials on your home page
- Share buttons, and their own coupon code to share
Shown with sample data. Product reviews are on Super Store and higher.
KNOW YOUR TRIBE
Every customer, and everything they've told you
Name, email, mobile, city and pincode. Open anyone to see their orders and wishlist.
Store Manager customer list, shown with sample data.
TALK TO THEM DIRECTLY
On WhatsApp, where they already are
No marketplace in the middle. Your store messages your customers on WhatsApp through Meta's official API, at every moment that matters, and each message has its own switch.
- Welcome, account update and login OTP
- Every order step, from confirmed to delivered
- Abandoned cart reminders and back-in-stock alerts
EMAIL, NEWSLETTER AND SMS
And everything else, logged
Order emails at every step, a newsletter list that grows from your sign-up box, SMS for OTPs, and an email to any customer from Store Manager. Every email is logged with its status, so "I never got it" takes a second to check.
WhatsApp
Meta
Email
Google
FacebookLogos belong to their owners.
Store Manager, shown with sample data.
A PLACE TO BELONG
Give your tribe a home, not just a checkout
BY BUSINESS
What a tribe looks like for you
Collectors, not one-time buyers
Someone who loved one piece wants to hear about the next collection before anyone else.
The neighbourhood that orders every week
61 people searched "millet cookies" and found nothing. That's your next batch, and your regulars will buy it first.
A real store's checkout: GSTIN field and bank transfer.
A closed circle of trusted buyers
Shops, resellers and members who buy in bulk, again and again.
“They are the best technology partners you can find to run an eCommerce business.”Vineet Saraogi · Founder, Kiranawalla.com
Keep exploring
Frequently Asked Questions
Sell there if it helps, but marketplaces usually hide your customer's phone and email, show them other sellers, and charge commission on every repeat order. On your own store, the customer and every repeat order are yours.
Collect sign-ups and wishlists, keep them informed on WhatsApp, give one-use coupons to bring them back, and alert them when what they wanted is back in stock.
Yes. Download the customer report as Excel or PDF any time. Your customers stay yours.
Yes. Only logged-in members can buy, and you control who can sign up.
Yes. Every email the store sends is logged with its status. Search it by customer, or export it.
Yes. Name, mobile, email and address for every customer, with their orders and wishlist. They are your customers, not Shopnix's.
Welcome, account update and login OTP; every order step from confirmed to delivered; abandoned cart reminders; back-in-stock alerts; and warranty messages. Switch each one on or off.
Yes. Messages go through Meta's official WhatsApp API, not an unofficial tool that can get your number blocked.
Yes, on Super Store and higher. Approve or reject each product review. Testimonials from customers can be shown on your store on every plan.
Yes. Mark trade buyers as wholesale in their customer record.
Yes. The search report shows what people searched for on your store, including what they did not find.
Build a tribe that's yours
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