WHY SHOPNIX
Your own support team, in a private WhatsApp group
When something goes wrong the day before a sale, you don't want to raise a ticket and wait two days. On every paid plan, your store gets a private WhatsApp group: just you, your team and ours: support, developers, designers and your account manager. You message, we answer and fix it, right there. It's like having your own tech team, without hiring one.
FROM REAL SHOPNIX GROUPS
What it looks like on a normal day
Screenshots from merchants' groups. Names, numbers and customer details are blurred.
Asked 1:17 pm · answered 4:15 pm
THE DIFFERENCE
A support ticket vs your own group
Most platforms give you a help centre and an email address. We give you people.
HOW IT WORKS
From sign-up to your own group
Choose a plan
Start on the free trial and pick any paid plan when you're ready to sell.
Your group is ready
The moment you subscribe, we create a WhatsApp group with you, anyone from your team you want, and the Shopnix team.
Ask anything
Type it, send a screenshot or a voice note. Big problem or small doubt, it all goes in the group.
We fix it there
Our team replies in the group, fixes what needs fixing, and confirms when it's done.
WHO IS IN YOUR GROUP
The people who build Shopnix, not a call centre
Your question goes straight to the person who can fix it.
First to reply
Answers your questions and makes sure nothing is left hanging.
Fix what's broken
Look into technical issues and fix them in your store.
Make it look right
Help with your theme, banners and the look of your store.
Check before it goes live
Test the fix so the same problem doesn't come back.
Knows your business
Keeps track of your store, your plans and what you need next.
Hears what you need
Turns your requests into improvements for every Shopnix store.
HOW FAST WE REPLY
Urgent things first, everything answered
Store down, payments failing, orders not coming in
Picked up immediately, usually fixed within an hour, even outside working hoursA setting, a product upload, a COD charge
Reply in 15–30 minutes during working hoursSomething not working as expected across the store
Sorted within a dayA new design, a custom change, a long list of edits
Planned with you and done step by stepOutside working hours and on weekends, the team handles critical issues. Everything else is picked up first thing on the next working day.
WHAT YOU CAN ASK
Anything about running your store
Getting started
Theme, banners, menus, your own domain, and getting the store ready to launch.
Catalogue and stock
Uploading products in bulk, variants, prices, stock and images.
Getting paid
Connecting your payment gateway, COD, payment links and refunds, and PayPal, Stripe or 2Checkout for customers abroad.
Invoices and tax
GST settings, HSN codes, invoice numbers and the tax report.
Delivery
Shiprocket, couriers, pincodes and delivery charges.
"Is this a good idea?"
Coupons, WhatsApp updates, Google Shopping, selling abroad, and what other stores do well.
CUSTOMER STORIES
Hear it from the people who sell on Shopnix
Keep exploring
Frequently Asked Questions
You, anyone from your team you want to add, and the Shopnix team: support, developers, designers, testers, your account manager and a product manager.
Anything about your store: setup, design, products, payments, GST, shipping, your domain, or advice on what to try next. Big problems and small doubts are both welcome.
During working hours, most replies come in 15–30 minutes. Critical issues, like your store being down or payments failing, are picked up immediately and usually fixed within an hour. Larger issues are sorted within a day, and big tasks are planned with you.
Outside working hours and on weekends, the team handles critical issues. Everything else is picked up first thing on the next working day.
Every paid plan: Mini Store, Startup Store, Super Store and Mega Store. Your group is created the moment you subscribe.
Yes. Add the people who run the store with you, so everyone sees the same answers.
Yes. You can also email support@shopnix.io or call +91 8880788813. Most merchants find the group faster.
Get a team that answers on WhatsApp
Try Shopnix free for 14 days. No credit card needed.
