LEGAL
Privacy policy
What information we collect, how we use it, and the choices you have.
We value the trust you place in us, and we hold ourselves to high standards for secure transactions and the privacy of your information. This policy explains how Shopnix collects and uses information. It may change from time to time, so please review it now and then. By using this website, you agree to this privacy policy. If you do not agree, please do not use or access the website. This policy is part of our terms and conditions.
Information we collect
When you use our website, we collect and store the personal information you give us, so we can offer a safe, smooth and personalised experience and the features you are most likely to need.
- You can browse most of the website without telling us who you are. Once you give us your personal information, you are no longer anonymous to us. We show which fields are required and which are optional.
- When you create a store or account, we collect details such as your name, email address and phone number.
- We may automatically record information about how you use the website, such as the page you came from, the page you go to next, your browser and your IP address. We use it in aggregate to understand, protect and serve our users better.
- If you buy from us, we collect information such as your billing address and purchase history. Card and other payment details are entered on our payment gateway's secure page; we do not store card numbers.
- If you post messages or feedback, or write to us, we keep that information as needed to resolve disputes, give support and fix problems, as permitted by law.
How we use your information
- To provide the services you ask for and to support you.
- To resolve disputes, fix problems, keep the service safe, and collect payments.
- To tell you about important changes, new services, offers and updates. Where we use your information to market to you, you can opt out.
- To measure interest in our services, improve them and personalise your experience.
- To detect and protect against errors, fraud and other criminal activity, and to enforce our terms.
- We use your IP address to diagnose server problems, run the website and understand broad usage.
- We may ask you to fill in optional surveys. We use the answers to improve the website and show you relevant content.
Cookies
We use cookies, small files stored by your browser, to analyse how pages are used, measure our promotions, keep you signed in and keep the service safe. Some features only work with cookies. Most of our cookies are session cookies that are deleted when you close your browser. Our cookies do not contain your personal details. You can decline cookies in your browser, but some features may not work and you may need to sign in more often. Some pages may also have cookies placed by third parties, such as analytics and advertising services, which we do not control.
Sharing your information
- We do not sell your personal information.
- We may share information with our group companies and affiliates to prevent identity theft, fraud and other illegal acts, and to provide services you ask for. They will not market to you unless you opt in.
- We may disclose information if the law requires it, or if we believe in good faith that it is needed to respond to legal process, enforce our terms or this policy, respond to claims, or protect the rights, property or safety of our users or the public.
- If we merge with, are acquired by, or restructure into another business, your information may be transferred to it. That business will have to follow this policy for your information.
Links to other websites
Our website links to other websites, which may collect information about you. Shopnix is not responsible for their privacy practices or content.
Security
We have strict security measures to protect the information we hold against loss, misuse and alteration, and to protect it from unauthorised access. Read more on our security page.
Your choices
- You can opt out of non-essential promotional messages from us at any time.
- You can ask us to update or delete the information we hold about you by writing to support@shopnix.io.
Advertising
We use third-party advertising services to show ads when you visit our website. They may use information about your visits to this and other websites (not your name, address, email or phone number) to show ads that may interest you.
Your consent
By using the website or giving us your information, you agree to its collection and use as described in this policy. If we change this policy, we will post the changes on this page.
Questions and complaints
For any questions, complaints or suggestions, contact us and we will do our best to resolve them.
