Questions, answered

An online store on your own domain, a full brand website with the store built in, an Android and iPhone app, and for larger businesses a marketplace or franchise stores. More →

No. Shopnix is designed for business owners, not developers. More →

Yes. Connect the domain you already own. Startup Store and higher plans include a free .com or .in domain; Mini Store includes a free .online domain. More →

Mini Store up to 50, Startup Store up to 1,000, Super Store up to 8,000 and Mega Store up to 40,000. Sizes and colours count as variants of one product. More →

Yes. Every theme works on phones, with separate banners for mobile. You can also run the store from your phone. More →

Up to 5 on Mini Store. Unlimited on Startup Store, Super Store and Mega Store. More →

Plans are billed annually: Mini Store ₹10,920, Startup Store ₹20,160, Super Store ₹45,360 and Mega Store ₹74,256 a year. Startup Store (₹6,804) and Super Store (₹15,372) can also be paid quarterly. Every plan starts with a 14-day free trial, with no credit card needed. More →

Absolutely. Upgrade anytime without disrupting your operations. More →

Only your payment gateway's fee on online payments, which goes to the gateway, not to Shopnix. Cash on delivery orders have no gateway fee; your courier may charge for collecting the cash. More →

No. Your plan fee is fixed. Optional extras are clearly priced, for example paid themes, or more WhatsApp message credits once the first 50 are used. More →

Our team helps you set up your store, connect payments and get ready to sell, and moves your products and store data if you are switching from another platform. Onboarding and migration are included from the Startup Store plan. More →

Yes. Our team helps migrate your products and store data. More →

All 10: Razorpay, PhonePe, Cashfree, PayU, Zaakpay, EBS and DirecPay in India, and Stripe, PayPal and 2Checkout for international customers. Your gateway's own fee applies. More →

Yes. Add a COD charge and a note that customers see at checkout. More →

Yes. Turn cash on delivery on or off for each pincode or area. More →

Turn on OTP validation at checkout, so every order comes from a verified mobile number. More →

For UPI and card payments, your payment gateway sends the money to your bank account as per its settlement cycle. For COD, you get the money once the courier collects it and pays it to you. Shopnix never holds your money. More →

Shopnix works with or without GST. Whether your business needs GST registration depends on GST rules for your business, so check with your CA. If you are not registered, keep GST off and Shopnix uses a simple tax rate for each product instead. More →

Yes. Orders within your state get CGST and SGST. Orders to other states get IGST. You set your GST state once. More →

No. Shopnix calculates GST and gives you the tax report. You or your CA file the return. More →

Yes. Compare courier rates, book pickups, print labels, manifests and invoices, and get tracking updates automatically. More →

Yes. Set up courier zones, with a price for each weight slab. Upload all your states, cities, areas and pincodes at once from a CSV. More →

Yes. Turn on pincode-restricted delivery and list the areas you serve. Customers elsewhere cannot place an order. More →

Yes. Set a minimum order value, and free shipping above an amount you choose, with a shipping charge below it. More →

Yes. When you mark an order shipped, the tracking link goes to the customer by email and WhatsApp. More →

Physical products, digital products like e-books and courses, and services with booking slots. You can sell all three from the same store. More →

Not yet. Weekly, monthly and annual subscriptions are coming soon. More →

Add PayPal, Stripe or 2Checkout as a second gateway next to your Indian one. Customers in India pay by UPI and cards; customers abroad use international cards or PayPal. More →

After payment they get a digital order email. They log in to their account and download it from their Downloads page. More →

At checkout they pick from the time slots you set up. Only slots that still have space are shown. More →

The Mega Store plan. We build and publish the Android and iPhone app for you as part of the plan. More →

Marketplace is available only on Shopnix Enterprise. Our team sets it up for your business. WhatsApp us to talk it through. More →

Franchise stores are available only on Shopnix Enterprise. Our team sets it up for your network. WhatsApp us to talk it through. More →

Yes. Create the order in Store Manager, then send a payment link or mark it as COD. You can also add or remove items in an order later. More →

Yes. Store Manager works in your phone's browser. You can see orders, change stock and prices, and update order status. More →

Mega Store includes unlimited staff users, each with only the permissions you give them. More →

Super user for the owner, administrators who run the store, normal users with only the permissions you pick, a tech support login for our team, and API users for your connected systems. More →

Yes. Low, critical and zero stock show as alerts on your dashboard, and the stock report lists every product's stock. More →

Yes. Download your products as a spreadsheet, change stock and prices, and upload it again. More →

Yes. Download the customer report as Excel or PDF any time. Your customers stay yours. More →

Yes. Messages go through Meta's official WhatsApp API, from your business number. More →

Up to three times: 2 hours after the cart is left, a day after the first reminder, and two days after the second. By email, and on WhatsApp when the template is on. More →

Free listings in Google Shopping and search are free. Paid Shopping ads run from your own Google Ads account, with your own budget. More →

No. Shopnix sets up your Google Merchant Center account, prepares your product listings, and keeps them up to date every night. More →

Yes. Page titles, descriptions, canonical links, structured data and a sitemap are created for you. Filter pages are kept out of Google so they don't compete with your main pages. More →

When AI tools search the web, they read pages like yours. Clear product names, prices, stock and your own descriptions help them. No AI tool promises to show any store. More →

Product descriptions of 500 to 700 words, Google titles and descriptions for products, categories and your home page, keywords, short URLs, and full About, Contact and FAQ pages using your real contact details and delivery rules. You review everything before saving. More →

Flat or percentage off, with a minimum order amount, start and end dates, a limit on how many can be used, and one use per customer. On every plan. More →

Yes. Paste the Meta Pixel in your store's additional header code and it runs on every page, from the home page to the order thank-you page. Then retarget visitors and build lookalike audiences in Meta Ads Manager. More →

Not yet. Listing on marketplaces is coming soon. Google Shopping works today. More →

Not yet. Affiliate and referral links are coming soon. More →

Yes. Themes, colours, fonts, banners, widgets, menus and pages are all changed in Store Manager. More →

Yes. Paste it into the header or footer code, or into an HTML widget or a code page. More →

You choose. When you apply a new theme, you pick which of your widgets to keep, which of the theme's widgets to add, and whether to take its banners, header and footer. More →

Yes. Ask in your private WhatsApp support group. Our designers and developers make theme changes for you, and bigger custom work is planned with you. More →

Yes. Mega Store holds up to 40,000 products, photos load from Amazon CloudFront, pages are cached, and backups run daily and weekly. More →

Yes, through the Shopnix API. Your developer, or ours, connects your software to products, stock, orders and customers. More →

Read and update products, prices and stock, pull orders and customers, update order and shipment status, and get webhooks when something changes. More →

Yes. Connect Intercom, Zendesk, Zoho SalesIQ, Tawk.to or the chat tool you use. More →

Ask in your private WhatsApp support group and we connect it for you. Deeper connections use the Shopnix API. More →

Shopnix runs catalogues of more than a million products, with faceted search, relevance ranking and caching for peak traffic. More →

Yes. Choose the Shopnix cloud, a dedicated cloud or an on-premise deployment. Shopnix sets it up and maintains it in every case. More →

No. Customers enter card details on the payment gateway's own secure page. Raw card numbers are not stored on Shopnix servers. More →

No. Every request is checked against your store. One store cannot read or change another store's data. More →

Live order data daily and the full store weekly, kept in three copies: a production snapshot, an offsite copy and a cold archive. Restores are tested every month. More →

Storefront and admin are checked round the clock. Critical problems are picked up at once, even outside working hours. More →

Yes. You can download your products as a CSV file at any time, and reports such as orders, customers, stock and tax can be exported as CSV or PDF. More →

You, anyone from your team you want to add, and the Shopnix team: support, developers, designers, testers, your account manager and a product manager. More →

During working hours, most replies come in 15–30 minutes. Critical issues, like your store being down or payments failing, are picked up immediately and usually fixed within an hour. Larger issues are sorted within a day, and big tasks are planned with you. More →

Outside working hours and on weekends, the team handles critical issues. Everything else is picked up first thing on the next working day. More →

Every paid plan: Mini Store, Startup Store, Super Store and Mega Store. Your group is created the moment you subscribe. More →

Yes. You can also email support@shopnix.io or call +91 8880788813. Most merchants find the group faster. More →

Our help centre has guides for every part of Store Manager, with screenshots. Open the help centre →

Shopnix has focused on eCommerce since 2011 and runs online stores for 600+ merchants across India. More →

Shopnix is built and run by Cloudnix Software Labs Pvt Ltd, a Bengaluru company that has run online stores for Indian businesses since 2011. More →

Agencies, web designers, freelancers, consultants and resellers who build or sell online stores for businesses. More →