PROMOTE · WHATSAPP MARKETING

The messages that bring the money back.

Q: Which WhatsApp messages can I turn on?

Order confirmed, processing, shipped, delivered, delayed, cancelled, rejected, shipment cancelled and returned to sender; abandoned cart and back in stock; welcome, account update and login OTP; and warranty messages. Each one can be switched on or off.

Q: Is this the official WhatsApp API?

Yes. Messages go through Meta's official WhatsApp API, from your business number.

Q: Can I send bulk promotional messages to everyone?

Shopnix sends messages linked to something that happened, like a cart, a restock or an order. It is not a bulk broadcast tool.

Q: Do I need my own WhatsApp Business number?

No. Every store starts with 50 free messages through Shopnix's WhatsApp Business account. You can connect your own number later, through Meta's WhatsApp Cloud API or DoubleTick.

Q: Do I get a WhatsApp when someone orders?

Yes. The order confirmation also goes to your support number, and to the seller on a marketplace store.

Q: Can customers order on WhatsApp?

Customers can chat with you from the store. Create the order in Store Manager and send them its payment link.

A left cart, a restocked favourite, a shipped order. Shopnix sends the right WhatsApp message at the right time, from WhatsApp's official API.

Start Free Trial → Abandoned cart reminders

WhatsApp Business

Meta's official WhatsApp API

Sent from your business number. Logos belong to their owners.

ABANDONED CART

Three reminders, then it stops

Most people who leave a cart meant to come back. A reminder on WhatsApp and email gives them an easy way back.

2 hrsFirst reminder after they leave the cart

+1 daySecond, a day after the first, if they still haven't ordered

+2 daysThird and last, two days after the second

Store Manager WhatsApp templates for abandoned cart and back in stock, each with an on/off switch

MORE REASONS TO MESSAGE

Back in stock. A new order. A delivery.

Back in stock. To everyone who tapped "Notify me".

New order alerts. You get the order confirmation too, on your support number. Sellers get theirs on a marketplace.

Order updates. Confirmed, shipped with tracking, delivered.

EVERY MESSAGE

18 messages, each with its own switch

Turn on the ones you want in Store Manager. Each one is a WhatsApp-approved template with the customer's name, product and order number filled in.

ORDERS

Every step

Confirmed
Processing
Shipped
Delivered
Delayed
Cancelled or rejected
Shipment cancelled
Returned to sender

WIN BACK

Sales you'd lose

Abandoned cart, up to 3 times
Back in stock, to everyone on the "Notify me" list

ACCOUNTS

Sign-up and login

Welcome on sign-up
Account updated
Login OTP on WhatsApp, as well as SMS

WARRANTY

For brands with warranty

Registration received
Approved or declined
Coupon codes as a thank-you for registering

HOW IT'S SENT

Start in minutes, move to your own number later

Every store starts with 50 free WhatsApp messages, sent through Shopnix's WhatsApp Business account on Meta's official API. When you're ready, connect your own business number and send from your brand's name.

Meta's WhatsApp Cloud API, or DoubleTick
Messages use credits; you see what's left
Every message sent is logged

A chat button on your store, a payment link back

Customers tap the green button and message you. Take the order in Store Manager and send its payment link in the same chat.

Order payment details with a payment link to copy and send

10:30

A real fresh fish store on a phone with the WhatsApp chat button in the corner

WHY OFFICIAL MATTERS

Official API vs "bulk WhatsApp" tools

Unofficial bulk sendersRisk of a ban

Your numberCan get banned

What gets sentMass blasts people didn't ask for

Your phoneOften has to stay connected

Set upLists, scripts, workarounds

Shopnix, official APIApproved by Meta

Your numberSafe, approved by Meta

What gets sentMessages tied to an order, cart or coupon

Your phoneDoesn't need to be on

Set upSwitch each message on

BY BUSINESS

The message that matters most for you

FASHION AND GIFTS

Abandoned cart

Browsers who need a push
Reminders at 2 hours, 1 day, 2 days
Back in stock for sold-out sizes

FOOD AND GROCERY

Order updates

Confirmed and out for delivery
Delivered, with a thank-you
Chat for special requests

LIMITED STOCK

Back in stock

Handmade and small batches
"Notify me" list builds up
Everyone hears on restock

Your private WhatsApp support groupWe help you connect your WhatsApp business number, in your group.
How it works → 0% commissionEvery recovered cart is your sale, in full.
See the maths →

Abandoned cart reminders in Shopnix Help → · Order updates on WhatsApp →

“Shopnix made it easy to take my 10-year-old shop online. Over the past 6 years, my business has grown across India.”

Nawaz · Founder, ChocoCoorgSpice.com

Keep exploring

MANAGECustomers and communityOwn your customers instead of renting them from a marketplace, and turn buyers into a tribe that comes back.Explore → PROMOTECampaigns and couponsRun a sale that ends on time: coupons, sale widgets, badges, WhatsApp and email.Explore → WHY SHOPNIXWhatsApp order updatesSend order confirmed, shipped and delivered messages, cart reminders and back-in-stock alerts on WhatsApp, au…Explore → WHY SHOPNIXPrivate WhatsApp support groupEvery paid Shopnix store gets a private WhatsApp group with our support, developers, designers and account ma…Explore →

Frequently Asked Questions

When are abandoned cart reminders sent? −

Up to three times: 2 hours after the cart is left, a day after the first reminder, and two days after the second. By email, and on WhatsApp when the template is on.

Which WhatsApp messages can I turn on? +

Is this the official WhatsApp API? +

Can I send bulk promotional messages to everyone? +

Do I need my own WhatsApp Business number? +

Do I get a WhatsApp when someone orders? +

Can customers order on WhatsApp? +

Win back the carts you're losing

Try Shopnix free for 14 days. No credit card needed.