WHATSAPP ORDER UPDATES
Customers who hear from you on WhatsApp order again
When someone pays a store they have never bought from, two questions start: "Did my order go through?" and "When will it come?" Answer them on WhatsApp before they have to ask, and a first-time buyer becomes a regular. Shopnix sends these updates for you.
ONE ORDER, THROUGH YOUR CUSTOMER'S EYES
Priya orders a saree for her sister's wedding
She has never bought from you before. The wedding is in ten days. This is what keeps her calm, and keeps her from calling you.
Tuesday, 9:40 pm
She pays by UPI and waits, unsure. A few seconds later, her phone buzzes.
No "did my payment go through?" call the next morning.
Wednesday, 4:15 pm
You pack the saree and mark the order Shipped. She gets the tracking link and forwards it to her sister.
No "where is my parcel?" messages for the next four days.
Saturday, 11:20 am
The parcel arrives well before the wedding. The last message tells her it's done.
A first order that went smoothly. That's how a regular customer starts.
ON YOUR SIDE
Set it up once, then forget about it
Choose which updates your customers should get, from confirmed to delivered. After that, nobody in your shop has to copy a phone number or type "your order is shipped" again.
How WhatsApp messages work →
ONE CLICK
You change the status. Your customer hears about it.
Mark an order Shipped and add the courier and tracking number. The customer gets the update on WhatsApp and by email, with the tracking link. Fewer calls asking "where is my parcel?"
How to update an order →ABANDONED CART
Bring back the customers who almost bought
Not every visitor finishes. Someone adds a ₹1,200 kurta, the phone rings, and the page is closed. Shopnix sends them abandoned cart reminders by email, and on WhatsApp if you turn it on. Three reminders, then it stops.
WORD OF MOUTH
Happy customers bring the family group
Every product page has a Share button with WhatsApp. When Priya sends your saree to the family group, her cousins land on your store, not on a marketplace.
Shown: a Shopnix store selling aquarium supplies.
Orders that start on WhatsApp
A regular customer messages you an order? Create it in Store Manager and send them a payment link to pay by UPI or card.
Frequently Asked Questions
Messages go through Meta's official WhatsApp Cloud API. You don't have to set it up yourself: our team turns WhatsApp on for your store, and then you choose which messages to send. See Send WhatsApp messages.
Order updates (confirmed, processing, shipped with the tracking link, delivered, cancelled, rejected, returned and delayed), abandoned cart reminders, back-in-stock alerts, login OTPs, account messages, coupon messages and warranty updates. Each one can be turned on or off.
Each WhatsApp message uses a credit. Your WhatsApp gateway starts with 50 credits. Talk to us about credits for more messages; email updates continue to go out as usual.
No. Shopnix sends messages linked to something that happened, like an order, a cart or a login. It doesn't send bulk promotional broadcasts.
Yes. Customers get an email for every order update. WhatsApp is extra, for the messages you turn on.
Yes. Turn on the authentication template and customers can get their login OTP on WhatsApp instead of SMS.
Give your customers the updates they are waiting for
Try Shopnix free for 14 days. No credit card needed.
